Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from you when visiting our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your first name, second name, email address, mailing address, phone number to help you with your experience.

When do we collect your information?

We collect information from you when you visit our site (I.P address), register on our site, place an order, subscribe to a newsletter, open a support ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with you after correspondence ( email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Our site is regularly scanned for malware.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

How long do we keep the information for?

We keep all records for a minimum of 7 years as required to do so under European law, taking into account any and all legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business).

Your rights in relation to your information?

  • to access your information and to receive information about its use
  • to have your information corrected
  • to have your information deleted
  • to restrict the use of your information
  • to receive your information in a portable format
  • to object to the use of your information
  • to withdraw your consent to the use of your information

You have the right to access, correct and erase you personal information at any time. You can correct your account data by logging in and changing your details. If you would like to view or erase your personal information then please contact us through our “Contact Us” Page or email is directly with your request, You can also request you account be deleted.

What are ‘cookies’?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow), that enables the site’s or service provider’s systems to recognise your browser, and to capture and remember certain information.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

 

Third-party disclosure

Except from Google analytics, we do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Parties –

Google Analytics
WordPress
PayPal

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We have implemented the following:

  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the Double-click cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting Out

You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Changes to Privacy Policy

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us
  • By logging in to your account

How does our site handle Do Not Track signals?

We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioural tracking?

It’s also important to note that we allow third-party behavioural tracking.

Children Online Privacy Protection Act

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control.

We will not be held responsible for misinformation provided, however if there is evidence that someone under 13 years of age has created an account with us, we will take action accordingly.

Data Protection Practices

The Data Protection Practices Principles form the backbone of privacy law within the UK and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Data Protection Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be compliant with Data Protection Practices we will take the following responsive action, should a data breach occur:

We will notify you via email:

  • Within 7 business days

We will notify the users via in-site notification:

  • Within 1 business day
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